Refund Policy-Eamaris Glow Signatures

Eamaris Glow Signatures

Our website: https://eamarisglowsignatures.com

Last Updated: 2025-11-26

At Eamaris Glow Signatures,  we value your satisfaction, as it is our priority. Because our products are related to skincare and beauty, we have put up a refund policy under specific conditions to ensure product safety and customer satisfaction whenever you make a purchase.

1. Refund Eligibility

A refund may be approved if:

  • You received the wrong item

  • The product arrived damaged or defective

  • Your order was not delivered

  • A return request (according to our Return Policy) has been completed and validated

Please note regarding third-party shipping:

  • We use third-party delivery services for all shipments.

  • Once the product leaves our facility, the shipping company is responsible for delivery.

  • If an item is lost, delayed, or damaged during transit, please contact us immediately at info@eamarisglowsignatures.com.

  • We will coordinate with the shipping provider and may issue a replacement or refund once the case is verified and approved

  • Customers should provide tracking numbers and proof of delivery issues to assist in the process.

Refunds are NOT issued for:

  • Opened or used skincare products

  • Mild personal reactions (results vary by skin type)

  • Items purchased during promotions or sales

  • Change of mind after receiving the product.

2. Refund Requirements

To qualify for a refund, you must provide:

  • Full name

  • Order number

  • Photos/videos showing the issue

  • Description of the problem

  • Proof of purchase, and must send us a proof of returning delivery of the products 2days after submitting the refund request, as we must receive the said product for final refund processing.

NB: All refund requests must be submitted within 3 days of delivery.

3. Refund Method & Processing Time

Approved refunds are processed to your original payment method.

Processing timeline:

  • 3–7 business days for review by our team

  • 5–14 business days for your bank or payment provider to process

Please note: Processing times may vary depending on your financial institution.

4. How to Request a Refund

Send your refund request to:

📩 Email: info@eamarisglowsignatures.com

Include the following:

  • Full Name

  • Order Number

  • Photos or videos of the item

  • Reason for refund

  • Preferred refund method (if applicable)

Our support team will respond within 24–48 hours.

FAQs — Refunds

Q1: Can I request a refund for a product I used once?

A1: Unfortunately, we cannot issue a refund for products that have been used due to hygiene and safety reasons. Only unused and unopened items qualify for refunds.

Q2: What if my product is damaged in shipping?

A2: We take care in packaging all products securely, but we rely on third-party shipping providers. If your product arrives damaged:

  1. Do not use the product.

  2. Take clear photos or videos of the damaged item and its packaging.

  3. Email us at info@eamarisglowsignatures.com with:

    • Order number

    • Photos/videos

    • A brief description of the issue

  4. We will coordinate with the shipping company to verify the damage.

  5. Once verified, we will provide a full refund or replacement, depending on the third party’s preference.

⚠️ Note: Damage claims must be reported within 3 days of delivery.

Q3: How long will it take to get my refund or replacement?

A3: Once approved, it may take 5–14 business days for your bank or payment provider to process the refund, or 7 business days for a replacement after approval.

Q4: What if my item is lost during shipment?

A4: Please provide your tracking number and proof of order. We will coordinate with the shipping company and may issue a replacement or refund once verified, and approved.

Q5: Can I exchange a product?

A5: Yes, exchanges are possible if the item is unused and meets return conditions.

Q6: What happens if my returned item is lost in transit?

A6: We recommend using a trackable shipping service. Returns lost due to untracked shipping may not be refunded.

Q7: How long does it take for a return to be processed?

A7: Typically within 3–5 business days after the returned item is received.

For Easy Contact: Email Us

📧 Email: info@eamarisglowsignatures.com
📱 Phone/WhatsApp: +234 7070776454
📍 Address: Office No. 2, Ansar Plaza, Berger Quarry Rd, Mpape 901101, Abuja,
Nigeria.
⏰ Hours: Mon–Sat, 9:00 AM – 6:00 PM

📧 Email: info@eamarisglowsignatures.com
📱 Phone/WhatsApp: +234 7070776454
📍 Address: Office No. 2, Ansar Plaza, Berger Quarry Rd, Mpape 901101, Abuja,
Nigeria.
⏰ Hours: Mon–Sat, 9:00 AM – 6:00 PM

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